cocomy.com ( henceforth referred to as "we," us," "our," ec) is totally committed to protecting the privacy of our site visitors and customers.


The Privacy Policy applies to our website, mobile applications and some other related services (collectively called as the "Services") and use of Personal Information that we collect when you access and use the Services.


Our website may have some links to some third party sites. This Privacy Policy only governs information collected on our own website. We are not responsible for the privacy policies and/or practices of other sites. When linking to another site, please read the privacy policy stated on it.


We may use personal information offered by you so as to perform some appropriate anti-fraud checks. Personal information that you offer may be disclosed to a credit reference or fraud prevention agency, which might keep a record of the information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.


We are not directed at children under the age of 13 and we do not collect any personal information from children under 13. If you are not 18 years or older, you are not authorized to use the Services. If you have realized that a child under 13 has submitted personal information to us, please email us: sns@cocomy.com


Your use of the Services means you have read and agreed to the collection, use and sharing of your information related with this Privacy Policy. If you do not agree with this Privacy Policy, please do no use the Services.




We will not disclose your information to any third parties except it is part of providing a service to you - for example, arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.


We will not sell your name, address, e-mail address, credit card information or personal information to any third party, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to our website.




During your registrating an account, whether through our website or through a social network channel, we gather your personal information. You may offer us your name, gender, shipping and billing address, phone number, email address and credit card number, etc. These types of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order,etc. If we have any problem when processing your order, we may use the personal information you have offered to contact you.


If you create your account using the login from a third party service, like Facebook, Twitter, Pinterest, etc, we will access and collect the information that your privacy settings on that third party service that permits us to so that we can create the account for you. We may also collect the contact information of your friends, if you choose to connect your contacts and address book information with your account, so that you can connect with your friends when you use our Services.


Those social media features on our website are hosted by a third party. Your interactions with these features are governed by the respective privacy policy of the company.


You can choose not to provide us with certain information, but then you may not be able to complete a purchase on our website. The Personal Information you provide is used for such purposes as allowing you to purchase items, improving the content of our website, customizing the advertisement and content you see, etc.




If you have subscribed to our E-mail list or made a purchase from our store, we may occasionally update you on our latest products, blogs and special offers by e-mail and so on. Our E-mail may also include this information:transaction mail, shipping notification, weekly deal, promotion, activity, etc.You will also be given the opportunity to receive such communication from us and selected third parties when you become a member of us.


You have the option to opt-out of receiving marketing information from us and/or selected third parties. Unless you wish to continue to receive such information, you can opt-out by clicking on the "unsubscribe" link in any email which we might send you. 


You can also email sns@cocomy.com and request us to stop sending such information to you. If you don’t unsubscribe, we may still contact you regarding your order(s), purchase(s) or any issues, etc.


In some cases, your name and/or email address may have been offered to us through our friend referral program. So we may contact you via a one-time email. We keep your information for the purpose of sending the one-time email and some other internal usage, including but not limited to tracking the success of our referral program. Please contact us at sns@cocomy.com to request us to remove your information from our database.




A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files perform different work, for example, remembering your chosen items, helping you to improve your shopping experience as well as trying to ensure that the  advertisement or offers you see online are the most relevant to you.


During your visiting our website, we may place cookies on your computer's hard drive. These cookies help us to track the items you purchase, and help us to match your address and credit card information with your order so that you don't have to re-type the information each time you visit our website.


You are always free to decline any cookies we use if your internet browser permits, however if your browser is set to not accept cookies, you may not be able to purchase items on our website.


We also use cookies to collect usage information, for example, the number and frequency of visitors on our site,etc. We use and analyze this data to assess our product lines offered. Automatically logged information is also used to analyze trends and to make our site better..


These “cookies” can be divided into 4 types. Please see the following.


Type 1: Strictly Necessary Cookies


These cookies are essential in order to enable the site to provide services you have asked for so as to remember your shopping bag items.


Type 2: Performance Cookies


These cookies collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example, we use Google Analytics cookies to help us to understand how customers arrive (at our site), browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns and so on. The data stored by these cookies never shows personal details from which your individual identity can be established.


Type 3: Functionality Cookies


These cookies remember choices you make like language and currency, search parameters like color, and size, etc. These can offer you an appropriate experience and make you more pleasant when shopping on our website. This data is also merged with other users on an anonymous basis to help us to improve our website.


Type 4: Targeting Cookies or Advertising Cookies


These cookies gather information about your browsing habits so as to make advertising more relevant to you. They remember the websites you have visited and the information is shared with some third parties such as advertisers.


You can change the settings on your browser to prevent cookies being stored on your computer or mobile device. ( Please refer to your browser “help” section for the details on how to manage the cookie settings.)




When you purchase products on our website, we ask you for some personal information. It includes your Email, Name, Business Name, Street Address, Post Code, City, Country, Telephone Number, Password and so on. We collect it in a few different ways. “Personally identifiable information” consists of information that is unique to you, such as credit card number and bank account numbers.

You are responsible for your own username and password safety and security on our website. We recommend you to choose a strong password and changing it frequently.


All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.


After a transaction, your private information (like credit cards, social security numbers, etc.) will not be stored on our website. Our website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you.




Unfortunately, we have tried our best to make sure your information is secure on our website, but no data transmission on the internet can be 100% secure. So we are not able to guarantee the security of any information you transmit to us, and you do so at your own risk.


The information that we gather from you may be transferred to or processed by staff operating who work for us or one of our suppliers. For example, it is used for some internal purposes like tracking your order, analyzing your preferences and so on. Personal Information may be shared by us only to fulfill your (order) request or to improve your use of our website’s features, products or services, etc.


We may disclose your personal information to any of our group of companies. We may also disclose your personal information to some third parties.


 ---If we grow our business, we may choose to buy or sell our assets. Customer information is one of the business assets that might be transferred. You admit such transfers may occur and an acquirer may continue to use your personal information as set forth in this Privacy Policy.

 --- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms of or to protect the rights, property, or safety, our customers, or others, etc.


"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."




You can access your account from every page on the site, excluding the pages contained in the Checkout Process, to update and correct your name, email address, password, postal address, etc. You can change it at any time, but should be signed into our website first. If you have forgotten your password, click "forgot your password" on the Sign in page to reset it.


This Privacy Policy is effective as of the date first written above. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. We may amend this Privacy Policy from time to time. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the website after such changes have been first posted.


We are always pleased to hear from your voice (even if it is a complaint!). We are always grateful for any time you spend to offer us the knowledge that we need to ensure our customers are completely satisfied - Please return to the site and recommend us to your friends and family.


If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us. We are always delighted to answer any questions you may have.



Legal Department