We hope you love what you've ordered, but if there's an issue or you're not 100% satisfied, return your item(s) by mail.

  •  Customers can request a credit card refund within 30 days of purchase and after 30 days from the date of your purchase 
  • Merchandise cannot be returned if washed or worn and must be in original packaging with tags attached.
  • For hygiene reasons, we don’t accept exchanges or returns of  lingerie sets, panties, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund.
  • Bras ,bralettes any all clothing will be returned or exchanged with tags attached and no visible signs of wear.
  • Exchanges/returns must be initiated within 30 days of the purchase date listed on the front of this receipt. Cocomy items sell quickly, so contact us as soon as possible to make exchanges.
  • Allow 4-6 weeks for processing exchanges/returns.
  • You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked for refund or exchange.
  • Cocomy is not responsible for lost or damaged packages.
  • You will not be reimbursed for your return postage
  • If you purchased through a third party, your exchange or return can only be made by mail. Please contact thought to Customer Service for further instructions.
  • Sorry, we're unable to process third party returns within our stores.
  • You will not receive a refund for your original charge until we receive your returned item.
  • Please contact CashStar Customer Support for a refund. By Phone: (828)1-909 680 1953(8am–8pm Eastern Time, daily) or by Email: sns@cocomy.com
Exchange Policy (U.S. & International)
If you're unable to exchange your item(s) purchased online at a Cocomy online store, you can easily exchange with us.
Please contact cocomy.com Customer Service to process your exchange.
(828)1-909 680 1953 (U.S.)
Return By Mail 
1
TELL US ABOUT YOUR RETURN
- Contact us by email first. 
2
PREPARE YOUR PACKAGE
- Pack your return item(s) securely  (in the original package, if possible). 
- Remove any existing labels on the box 
3
SPEAK TO OUR  ASSOCIATE
- Let the associate know you would like to return or exchange the item
- If the item was a gift, please tell the sales associate. 
- Be sure to have your electric receipt/packing slip ready
- Please contact us ASAP about our warehouse location and for further exchange enquires. 
4
RETURN PROCESSED
- Please allow  4-6 weeks  for processing returns.
- We will refund your purchase amount to the original method of payment, such as the PAYPAL or Credit card or  used for the order.
- You will not be reimbursed for your original or return postage.
- The refund will not be processed for your original charge until we receive your returned item(s).
Refund By Card
1 Please allow 10 to 15 business day for any refunds