Returns or exchange must be initiated within 30 days at the day received the items (Provided with receipt )

 

# RETURNABLE & NON-RETURNABLE
 
1) Returnable Items

1) Items damaged or soiled upon arrival.

2) Items received in the incorrect size/color.

3)Items received are not what you ordered.

3) Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receipt.
 
 
2) Non-Returnable Items
 
We will not accept returns in the following conditions:
 
1) Items outside the 30 days warranty time-frame
 
2) Washed, damaged, worn, used, misused or altered items.
 
3) Items on bodysuits, intimates, swimwear, lingerie, jewelry and accessories (except scarves, bags, and mermaid blankets). , or clearance items, unless you received a wrong item or the item was faulty.  

 

* Note

1) If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

2) If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

3) No restocking fee to be charged to the consumers for the return of a product.

 

Need a help?

Please Email: service@cocomy.com