Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

SHIPPING TIME
All products default to delivery by Registered Post Air Mail. Usually, it takes 7-15 business days from China to countries as USA, CA,UK and AU. It takes 10-20 business days from China to other countries in the world.

Please remember that the processing time is not included in the shipping time. The total time it will take you to receive the order is the processing time + the shipping time. If you have any issues with your order, please mail to us for more help. Our dedicated customer service team will get in touch with you as soon as possible.

We deliver all of our orders worldwide from our warehouse and distribution center based in China. The delivery time depends on the country you select when checking out. Please refer to the following shipping table for average delivery time.

* Practically, we ensure 95% of the orders delivered in time. For some remote places, it may take a bit longer. We thank you for your patience and understanding.

 

PROCESSING TIME
The item processing time is the time from receiving your order to physically dispatching your order.

We carry out strict quality controls and checks on material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. for your items and ensure they are properly packed before preparing them for shipment to meet your satisfaction.

We are very excited that now many of our orders can be shipped out within 24 hours. But the average processing time takes 1-2 business days (larger orders will take longer, weekends and holidays excluded). However, it can also be affected by the item's stock status, the time of the year or national holidays, etc.

For popular items experiencing stock availability issues, the processing time may take 5-7 business days. We will send you an email if the processing time takes longer than expected.

Note: the processing time of orders with more than one item will be based on the item with the longest processing time.

We will E-mail you if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.

That’s to say, if some of the items are out of stock in your order, and we want to make the package arrived earlier. In this case, we will split your order and sent the available item(s) to you firstly and your sub-order will be shipped for free. It may take a few days longer for your sub-order to arrive.

If you would like to cancel a backordered item in your order, simply send us your request by mail: service@cocomy.com, we’ll get back to you as soon as possible.

 

DELIVERY ADDRESS
-We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing your order.

-Your parcel will be shipped with the most suitable carrier depends on size and weight. Parcels will be delivered during working days and working hours, please offer an available address where someone can accept it as signature may be required.

-Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.

-If you are not in when parcel arrives, the carrier will leave a card telling you where parcel is. It might be left in a safe place or there will be details on how to pick it up or rearrange delivery.