We value every customer and every parcel that we ship out. To help you solve any issue and meet your satisfaction, we have offered a couple of ways for you to reach us quickly. Please see below and choose the most convenient one for yourself.

 

# HELP CENTER

 

We prepare a comprehensive range of pre-sale and after-sale services. Before contacting us, please refer to our Shopping FAQ section, because we may have already answered your question there.

 

# E-MAIL

 

For any questions, you can send us an E-mail (service@cocomy.com), we will reply within 24 hours. For returning or exchanging items, please state your order number, SKU number and reason for return in your E-mail or ticket. For more information, please read our warranty and return policy

 

# LIVE-CHAT

 

MESSENGER US:

For any issue, we highly recommend “FACEBOOK MESSENGER”. You can carry the chat with us wherever you go.  Chat with us now by clicking the blue icon at the bottom of the screen, on the right.

  

# OUR SERVICE HOURS

Monday to Friday, 9:00-18:00, GMT+08:00