# 14 DAYS RETURNABLE & NON-RETURNABLE
Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at Email: firstname.lastname@example.org
1) Returnable Items
1) Items damaged or soiled upon arrival.
2) Items received in the incorrect size/color.
3)Items received are not what you ordered.
2) Non-Returnable Items
We will not accept returns in the following conditions:
1) Items outside the 14 days warranty time-frame
2) Washed, damaged, worn, used, misused or altered items.
#HOW TO REACH US
Please carefully follow our return process to minimise any delays:
1. if your items are returnable (see above), please submit a ticket in our return center providing your:
- Email Address
- Order number
- Reason for return (Specific reasons please make a note to us)
When our customer service team approve your request , then please send your parcel to our warehouse address below:
5001 Lindsay Court,
Chino, CA 91710
2. Our customer service team will respond to your request within 24 hours.
3. Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
4. If you are going to return the item, the customers need to pay the shipping payment. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 14 days.
1. COCOMY'S Responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange
- Once we receive the item, we will refund in full original product price. This solution is only when COCOMY is responsible for shipping the wrong item/ size.
2. Customer's responsibility
- Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a exchange. In this case, the customer will be responsible for the shipping fee and administration costs for an exchange.
- Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 14 days of receiving the product for a partial refund of the product cost.
1. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
2. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
3. No restocking fee to be charged to the consumers for the return of a product.